Privacy Policy

Last updated: January 2026

1. Who We Are

JD Smart Building ("we", "our", "us") provides construction, landscaping, and home improvement services in London and surrounding areas. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

Information you provide directly:

  • Contact details (name, email, phone number) when you submit enquiry forms
  • Project details and preferences you share with us
  • Messages and conversations through our contact forms

Information collected automatically:

  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent, interactions)
  • IP address and approximate location

3. AI-Powered Assistant

Our website features an AI-powered chatbot to help answer your questions about our services. Important information about how this works:

  • The chatbot is powered by Google's Gemini AI technology
  • Your messages are processed through Google's API to generate responses
  • We do not share your personal contact details with the AI service
  • Conversation data may be reviewed by our team to improve service quality
  • We do not use your chatbot conversations to train AI models
  • Chat sessions expire after 30 minutes of inactivity
  • You can request deletion of your chat history by contacting us

The chatbot is designed to provide general information about our services. For specific quotes, project discussions, or advice on planning permission, please contact us directly. The chatbot will never provide specific fixed prices or legal advice.

For more information about how Google processes data, please see Google's Privacy Policy.

4. Analytics

We use analytics tools to understand how visitors use our website. This helps us improve our services and user experience. Analytics data is aggregated and does not personally identify you.

5. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Deliver our construction and landscaping services
  • Send project updates and communications
  • Improve our website and services
  • Comply with legal obligations

6. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who help us operate our business (e.g., hosting, email)
  • AI service providers for chatbot functionality
  • Analytics providers
  • Legal authorities when required by law

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for 3 years after your last interaction with us.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand website usage. You can control cookie settings through your browser.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.